Email: Mon - Fri 08:00 - 17:00 Call: 01745 570350Order fuel online now

Order Heating Oil Online- FAQs


Order heating oil online FAQs


Q. Why is the minimum order 500 litres, why can I not just order 200 litres?

A. Our minimum order is 500 litres. Unfortunately, we don’t offer deliveries for less than 500 litres so that we can ensure our customers receive the best value from our services.


Q. Is heating oil safe to use?

A. Yes domestic heating oil is very safe. It is considered one of the the safest type of heat, it warms your home quickly, safely and cost effectively.


Q. Do I need to be present when the delivery is being made?

A. We don’t need you to be at home for a delivery, as long as our driver can access your tank easily and it isn’t locked.


Q What is premium kerosene?

A. Our premium kerosene improves the efficiency of your system by enabling the fuel to burn better. Your boiler will run at its most efficient, immediately. Premium kerosene reduces the amount of sooty build-up to keep your boiler running better for longer.

It also helps to maintain your boilers optimum performance resulting in improved efficiency, lower CO2 emissions and using less fuel to heat your home.


Q. Is there a best time of year to purchase heating oil?

A. It is always best to fill your tank before the winter months. When the heating season begins, delivery times may be increased due to high  demand and prices can also rise.


Q. Why do fuel prices change?

A. The wholesale price which we buy your heating oil at constantly fluctuates. We continuously monitor the wholesale price of the heating oil we supply and we buy from all of the major oil companies to ensure we can offer you the best prices possible.


Q. I have just moved into a property with oil heating, how much oil should I purchase?

A. You can have your tank filled or you may want to budget a certain amount of money. However the minimum order is 500litres.


Q. Where is my delivery?

A. The order confirmation provides you with the latest date that your order will be delivered. Please be aware this is an estimated very busy periods of high demand there may be a delay however the supplier always will aim to deliver on time.


Q. Can a delivery be made by a smaller tanker?

A. Yes we have access to smaller vehicles. Please note you only need to select the small vehicle if for example you have a miniature dust cart to collect your waste.


Q. How much is VAT on fuel?

A. There is 5% VAT on all heating oil deliveries for domestic customers to their homes. For commercial customers, including farms, there is 5% VAT on orders less than 2,300 litres. For deliveries greater than 2,301 litres, commercial customers pay 20% VAT on the whole delivery.


Q. How do I pay for my fuel?

A. We currently accept Visa, Visa Debit and MasterCard payments via our website.


Q. Can I cancel my order?

A. You can cancel the order before the delivery has been scheduled. Please email us if you wish to cancel.


Order heating oil online FAQs – Have a question that you can’t find the answer for?
Contact us

Want more info about kerosene?
Check out our Kerosene FAQs page


The UK and Ireland Fuel Distributors Association (UKIFDA)

We are an approved UKIFDA member. UKIFDA is the trade body for the liquid fuel distribution industry, and as such members follow best practice and adhere to a strict Code of Conduct and Customer Charter.